【北京】【爱立信外包】IT技术支持工程师

weimi

爱立信招聘3名IT技术支持外包人员，对工作经验、技术背景无要求，主要工作是在线上做客户需要管理，要求工作认真踏实、细心，熟练操作Excel、Word等办公软件。
英文要求能读写，简单听说，欢迎应届毕业生应聘。
  
工作地点：望京爱立信
  
薪资：6000~7000元，具体面议。
  
Technical support Engineer
1    Responsibilities & Tasks:
Booking/RTT ticket support
o    Generate statistics report
o    Ticket owner (Engineer) assignment
o    NW# check for SL3/4 ticket
o    Check and correct the severity  
o    Booking conflict management
o    General Admin work related to lab services: help desk support
2    Position Qualifications:
Core Competences:  
o    Customer service orientation
o    Careful and positive mindset
o    Interpersonal and communication skills
o    Ability to analyse, trouble-shoot and resolve problems
o    Team player
  
Qualification and Experience Requirements
o    BSc level or the equivalent  
o    Proficient in both oral and written English. Japanese is a merit
o    Basic telecommunication knowledge
o    Very good knowledge on Excel is a merit
  
Additional Requirements
o    Proficient in using related tools needed for request handling
o    Good capability in prioritize the work
o    Working in very careful and patient attitude
  
  
请联系：
  
weimi@ehanjia.com