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发表于 2017-5-31 03:14:11
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非洲项目招聘
CHAD项目
Familiar with Amdocs MFS product system, experience of Amdocs MFS hardware, software, database maintenance and on-site trouble shooting experience.
•Integration and Test results verification for any new bundle/ patch/ fix/ functionality
•Feasibility check for any new service request raised by customer
•Manual Report generation in
case of issue
•Rule Configuration for U-Market as per the requirement
•Commission/Bonus
Configuration
•MSISDN series Configurations
in U:Market
•
SMS addition/ Configuration/
Deletion
•
Verification of File Sync
after any configuration
•
Verification &
Validation of the system after any activity.
•
Log analysis for issue
identification
•
To address frequent verbal
queries from customer
•
RCA Analysis & Reporting
with help of L3 Team
•
Ticket update on regularly
basis as per discussion with Amdocs internal teams and customer
•
Impact analysis & system
behavior at L2 Level
•
Event wise end-to-end log
analysis (connector, core etc.) at L2 Level
•
Current config, lib-bin
listing to be attached on ticket for any incident
•
Thread dump's in case
application is in unknown state
•
Fault recognition, isolation
and forward to next level if not resolved at L2 level.
•
Verify hot wallet configured
for all high volume merchants
•
Ensuring L2 level issue
resolution |
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