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标题: [原创]GPRS投诉案例 [查看完整版帖子] [打印本页]
时间: 2008-4-12 13:09
作者: bettie
标题: [原创]GPRS投诉案例
<p class="MsoNormal" align="center" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: center;"><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">GPRS</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman';">投诉案例</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><p></p></span></p><p class="MsoNormal" align="center" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: center;"><span lang="EN-US" style="FONT-SIZE: 14pt;"><p><font face="Times New Roman"> </font></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">问题描述：</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 28pt; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">张家界移动新</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">MOTO BSC644</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">入网后，用户投诉新</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">BSC</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">下有部分小区无法上</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">GPRS</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">，经过实地测试，表现为测试的时候无法进行</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">Attach</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">，而从统计上看并无异常，</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">dproc</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">、</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">gds</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">、</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">gbl</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">均正常，重新做小区</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">GPRS</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">数据也无法解决。</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 28pt; mso-char-indent-count: 2.0;"><span lang="EN-US" style="FONT-SIZE: 14pt;"><p><font face="Times New Roman"> </font></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">解决措施：</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 28.5pt; tab-stops: center 207.65pt;"><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">查看</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">
CU</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">中</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">RP</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">板的负载（</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">disp_eq pcu dproc * * full</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">），正常</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">CU</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">下面的</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">RP</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">板中，一个基站的所有小区是分散分布的，除去只有一个小区的基站，其余每个基站的小区至少分布在</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">块以上的</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">RP</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">板中，而出现问题的</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">PCU644</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">中，不能上</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">GPRS</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">的基站均为小区在一块</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">PRP</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">板上面的，我们尝试将这些基站的至少一个小区挪到另外一块</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">PRP</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">上，再进行测试就恢复正常了。</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; tab-stops: center 207.65pt;"><span lang="EN-US" style="FONT-SIZE: 14pt;"><p><font face="Times New Roman"> </font></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; tab-stops: center 207.65pt;"><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">案例经验：</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; tab-stops: center 207.65pt;"><span lang="EN-US" style="FONT-SIZE: 14pt;"><span style="mso-spacerun: yes;"><font face="Times New Roman"> </font></span></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">此类问题应属系统分配</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">BUG</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">，在找不出来具体原因的情况下，可尝试对比其他</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">BSC</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">的</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">PCU</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">配置，发现有不同的地方进行调整，一般可解决此类问题。</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><p></p></span></p>
时间: 2008-4-12 17:22
作者: tjtxkj001
<p>谢谢分享经验！！,好像GPRS不能漫游似的？
</p>
[此贴子已经被作者于2008-4-12 17:29:50编辑过]
时间: 2008-4-12 22:06
作者: sisley
MOTO的PCU那是比较差的,不要说PRP,就是PXP也不咋的
时间: 2008-4-12 23:18
作者: chinacomxzhj
嗯，不错，希望多多共享。谢谢！
时间: 2008-4-14 15:37
作者: 行运亿条龙
<p>不错</p>
时间: 2008-4-18 17:52
作者: ★笑笑生★
<p>学习下~</p>
时间: 2008-4-18 18:18
作者: zyandyjl
<font class="font_body" id="zoom_4">嗯，不错，希望多多共享。谢谢！</font>
时间: 2008-8-21 11:08
作者: testzsy
厉害！
时间: 2008-8-26 20:39
作者: cdma1xdj
分配异常是不是硬件故障，而不是bug啊
要是bug早就应该有patch了
时间: 2008-11-20 15:37
作者: sunhill4615497
标题: 1
学习学习
时间: 2008-11-20 15:42
作者: laozhu
感觉GPRS投诉很难处理，涉及核心网和无线不直到找谁了
时间: 2008-11-20 21:36
作者: nba
应该不是该站下的小区在同一PRP上引起的，这种情况现网应该还是有的，也没见都会出现故障，可能是因为这个PRP上的小区较多，导致PRP_LOAD较高，进程吊死所致，只要把部分小区手动重定向到其他相对空闲的PRP上就可以了；但是当PCU或PRP重启后可能还会还原故障，这个BUG有待解决。
时间: 2008-12-22 08:00
作者: 华信设计
MOTO这个企业真是烂阿。做的产品没话说了。10年未见改变 够呛的
时间: 2008-12-31 10:33
作者: 麦克.米兰
学习中
时间: 2009-1-19 18:52
作者: zyj200467
MOTO的PCU那是比较差的,不要说PRP,就是PXP也不咋的
时间: 2009-5-22 01:11
作者: chenshanbo
学习中
时间: 2010-7-20 10:49
作者: heyanfeng
学习
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