If we have to call ourselves as Solution Providers or Enablers, then we have to be able to think, feel and experience the pain points and needs of the customers. The discussion is great and it is believed if the topic is carefully studied, it would lead to excellent results within Huawei and reflects positively on our customers.(我们应更深的思考、感受、体验客户的痛点和需求。)
Credibility, consistency, Integrity are for customers more important that product itself. And willingness to listen. And ask. And listen again and ask. Many times we visit customers to tell them what to do, instead of discussing with them, what they might want from us. And this should become cross-company. It is not possible to get customer trust and credibility with one team and than loose it with follow up team. This should be part of our DNA 。(我们拜访客户总是去说教,而不是与客户沟通去倾听了解及理解其真正的诉求。)