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[卫星通信] [原创]GPRS投诉案例 [复制链接]

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发表于 2008-4-12 13:09:00 |只看该作者 |倒序浏览

<p class="MsoNormal" align="center" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: center;"><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">GPRS</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman';">投诉案例</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><p></p></span></p><p class="MsoNormal" align="center" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: center;"><span lang="EN-US" style="FONT-SIZE: 14pt;"><p><font face="Times New Roman"> </font></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">问题描述：</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 28pt; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">张家界移动新</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">MOTO BSC644</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">入网后，用户投诉新</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">BSC</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">下有部分小区无法上</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">GPRS</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">，经过实地测试，表现为测试的时候无法进行</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">Attach</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">，而从统计上看并无异常，</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">dproc</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">、</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">gds</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">、</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">gbl</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">均正常，重新做小区</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">GPRS</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">数据也无法解决。</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 28pt; mso-char-indent-count: 2.0;"><span lang="EN-US" style="FONT-SIZE: 14pt;"><p><font face="Times New Roman"> </font></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">解决措施：</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 28.5pt; tab-stops: center 207.65pt;"><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">查看</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">

CU</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">中</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">

RP</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">板的负载（</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">disp_eq pcu dproc * * full</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">），正常</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">

CU</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">下面的</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">

RP</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">板中，一个基站的所有小区是分散分布的，除去只有一个小区的基站，其余每个基站的小区至少分布在</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">块以上的</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">

RP</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">板中，而出现问题的</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">PCU644</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">中，不能上</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">GPRS</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">的基站均为小区在一块</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">PRP</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">板上面的，我们尝试将这些基站的至少一个小区挪到另外一块</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">PRP</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">上，再进行测试就恢复正常了。</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; tab-stops: center 207.65pt;"><span lang="EN-US" style="FONT-SIZE: 14pt;"><p><font face="Times New Roman"> </font></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; tab-stops: center 207.65pt;"><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">案例经验：</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; tab-stops: center 207.65pt;"><span lang="EN-US" style="FONT-SIZE: 14pt;"><span style="mso-spacerun: yes;"><font face="Times New Roman">    </font></span></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">此类问题应属系统分配</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">BUG</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">，在找不出来具体原因的情况下，可尝试对比其他</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">BSC</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">的</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><font face="Times New Roman">PCU</font></span><span style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman";">配置，发现有不同的地方进行调整，一般可解决此类问题。</span><span lang="EN-US" style="FONT-SIZE: 14pt;"><p></p></span></p>

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